Information-Seeking Behaviour Across Academic Groups in College Libraries

Abstract

Purpose – This study investigates information-seeking behaviour in academic libraries, examining how academic status influences preferences, search methods, and resource utilisation.

Design/methodology/approach – A survey of 523 participants was conducted across five user groups: faculty, postgraduate students, research scholars, staff, and undergraduates. Data were analysed using Chi-Square tests to identify significant variations in behaviours, including using digital resources, search strategies, and purposes of library visits.

Findings – Results revealed notable differences across academic groups. Studying was the primary purpose of library visits (64.6% overall; 46.1% among undergraduates). Faculty and postgraduate students relied heavily on digital resources, while undergraduates were more likely to browse shelves (5.9%) or seek librarian assistance (12.0%). Library catalogues (37.9%) and database searches (20.3%) were the most common search methods, with online search engines (15.7%) playing an important complementary role. Significant variation was found in resource preferences, search behaviours, and purposes of use (p < 0.05), underscoring the need for tailored library services.

Research limitations/implications – The study is limited to one institution, which may affect generalizability. Nevertheless, findings offer practical insights for improving library services.

Originality/value – This study provides evidence-based recommendations to optimise academic library services, enhance resource utilisation, and foster user engagement by quantifying differences in information-seeking behaviours across academic groups.